Customer
Care
From initial consultation right through to project completion and beyond, delivering excellence in customer care is always a priority.
Care beyond
completion
We strive for perfection in every new home we build, ensuring a seamless move-in experience. While our focus on quality minimises issues, we provide a comprehensive one-year warranty for your peace of mind. Should any minor repairs be necessary, our team responds quickly and effectively, communicating directly with you and coordinating all appointments. We are committed to maintaining the quality of your home long after completion.
Dedicated
Site Manager
Each project benefits from a dedicated on-site Site Manager and delivery team, fostering a familiar and accessible point of contact for our clients. We prioritise communication, ensuring transparent and consistent updates throughout the project’s progression. This client-centric approach ensures a harmonious construction process, safeguarding both project efficiency and client satisfaction.
Collaboration &
Communication
As a Western-owned business with English and French project managers, we offer multilingual communication in English, French and Bahasa Indonesia. Recognising communication as paramount, we prioritise an honest and informative approach throughout every project phase, especially when collaborating with architects or designers, ensuring seamless project coordination. This commitment to clear and consistent dialogue is the cornerstone of our exceptional customer care.
